These Terms and Conditions (“Agreement”) govern all services provided by Port Orange Computers (“we,” “our,” or “us”) to you (“Client,” “Customer,” or “you”). By engaging our services, leaving any device or property in our care, or accessing our website, you agree to be bound by this Agreement in full.

1. Right to Refuse Service

We reserve the right to refuse service to any person or entity, for any lawful reason, at our sole discretion. This includes situations involving harassment, threats, fraudulent activity, or a failure to comply with our stated policies.

2. Legal Compliance and Reporting Obligations

Port Orange Computers complies with all applicable local, state, and federal laws. We reserve the right and have the obligation to report to law enforcement authorities any suspected illegal activity, including but not limited to:

Stolen property or devices

Unauthorized or pirated software

Illicit content, including but not limited to child exploitation materials or malware

Evidence of identity theft, fraud, or other criminal activity

Devices suspected of being stolen or used for illegal purposes may be held for investigation or turned over to law enforcement.

3. Abandonment of Property

Any device or equipment not picked up within 30 calendar days of service completion and notification will be considered abandoned. After this period:

Ownership of the abandoned property transfers to Port Orange Computers.

We may, at our sole discretion, dispose of, recycle, or repurpose the item(s).

You waive any and all claims against us for loss, damage, or the value of the property.

You may still be liable for the cost of services performed prior to abandonment.

We are not obligated to remind or re-contact you beyond the original service notification.

4. Consent to Service & Agreement to Terms

By leaving your device in our care, engaging our services in any capacity, or using our website, you acknowledge that:

You are the lawful owner or authorized representative of the device(s) or data presented for service.

You consent to all necessary diagnostic, repair, and/or maintenance work.

You understand and agree to be bound by the terms stated herein.

5. Limitation of Liability & Data Responsibility

While we use industry-standard procedures and precautions, Port Orange Computers is not liable for any data loss, corruption, or hardware damage resulting from:

Pre-existing device issues

Viruses, malware, or corrupted systems

Manufacturer defects

Power failure, surge, or hardware failure during service

Accidents or user-caused issues after pickup

Client is solely responsible for backing up all data prior to service. If data recovery services are requested, they will be provided only upon express agreement and may incur additional fees.

6. Warranty and Guarantees

Unless otherwise stated in writing:

All hardware parts provided by us come with a manufacturer’s warranty (length varies).

Service labor is warrantied for 30 days from completion against the same issue originally serviced, unless caused by new or unrelated problems.

Warranty does not apply to:

Software issues or operating system errors

Physical or liquid damage

Client’s subsequent modifications or installations

Third-party interference or services

7. Payment Terms

Payment is due upon completion of service, prior to the release of any equipment or hardware. We accept major credit/debit cards, cash, and other approved methods.

Late payments may be subject to a $25 late fee per billing cycle.

Returned checks are subject to a $35 NSF fee.

Delinquent accounts may be forwarded to a collections agency or pursued via small claims court.

8. Third-Party Software, Licenses, and Confidentiality

We do not install or support pirated software. All software installations must be accompanied by valid license keys or proof of purchase. Any attempt to have us bypass security protocols or licensing restrictions will result in refusal of service.

All client information is handled with confidentiality. We do not access personal files unless directly related to the requested service or required by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Port Orange Computers and its agents, employees, and affiliates from any claims, liabilities, damages, or legal actions arising from your use of our services or violation of these terms.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. Updated versions will be posted on our website. Continued use of our services constitutes acceptance of any modified terms.

Contact Information

If you have questions or concerns regarding these Terms and Conditions, please contact us.